Article 1: Reservation

Anyone wishing to stay at the hotel is recommended to book in advance. The reservation will not be confirmed until the hotelier has given his agreement. When making any reservation, the customer must pay a deposit or a credit card number. The hotel contract is deemed to have been concluded upon agreement between the parties. The reservations made on our site are effective after the debit of the reservation costs. In case of rejection the hotel may cancel this reservation.

The hotel reserves the right to pre-authorize credit cards prior to arrival

Article 2: Payment

The accommodation service is payable no later than the day of departure. For long-term rentals (1 week or more), notes must be paid weekly.
We accept the following bank cards: Visa, Eurocard-Mastercard. It is also possible to pay by holiday check or cash.

By application of article 2102 of the Civil Code, the customer cannot oppose the retention of his luggage if he refuses to pay.

A valid bank card in the name of the customer will be due as a guarantee. A bank imprint is made as collateral. In certain cases, the imprint may however appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the Customer's bank even before the actual debit is effective. In this case, the balance will be automatically re-credited by the bank to the Customer and may possibly appear as a refund.
The room rate is established by the day. Failure to pay will result in the immediate expulsion of the client subject to legal proceedings for the settlement of his due. In the event of a dispute, jurisdiction will be attributed to the President of the Civil Court of DAX.

In the event that you cannot provide us with a valid bank card, we will be forced to refuse your room rental request.


Article 3: Tourist tax

The tourist tax is never included in the price of the reservation. It is in force in the town and payable locally. Amount in force in 2020: 1.10 € per person and per night.

Article 4: Cancellation / modification of reservation and commitment

In the event of modification or cancellation of a reservation, all customers are required to notify 48 hours before. If the client fails to notify within the above deadlines, he must pay as if he were staying. Any rental started is due in full.
Late arrivals or early departures cannot in any case give rise to a refund.

In case of cancellation or modification up to 2 days (48 hours) before the date of arrival, the hotel does not charge any fees (request made by email).

In the event of late cancellation or modification (less than 48 hours before the date of arrival), the hotel requires 100% of the total amount of the reservation (request made by email).

In case of no show, the hotel requires 100% of the stay and will be able to re-let the room.
In case of modification during the stay the hotel requires 100% of the stay.

"Non-refundable" reservation: the full amount of the stay is debited at the time of reservation. Not modifiable, not cancellable and not exchangeable.

The hotelier can re-let a room without delay under the following conditions:
Cancellation by the client.
Modification of the reservation by the customer.
No presentation of the client.
Error by the client when booking, on the dates, the quantity of rooms or the type of room.

Article 4bis: Cancellation / modification of duplicate reservation

In the event of a duplicate reservation following an error by the client, the latter may modify / cancel the reservation made in error within 24 hours (excluding arrival the same day) following the reservation, for a supplement of € 30 linked to the operating costs of 'cancellation, and only if the reservation was made on our official website: www.relaisdulac.com

Article 5: Access to rooms, departure and arrival

Upon arrival, unless the hotelier agrees, the client cannot demand to occupy the room before 3 p.m. The night rental ends at 11:00 a.m. (until 2:00 p.m. with a supplement of + 30 Euros), regardless of the customer's arrival time. A luggage storage service allows guests to store their luggage at the hotel reception.
A bank imprint will be requested by the establishment upon arrival.

At the time of his departure, the client must hand over the key to his room as well as the night access badge at the reception. He is prohibited from taking any object belonging to the hotel: he must notify the hotelier if he realizes a mistake and send it back, under penalty of seeing the object charged to him. .

Anyone wishing to stay at the hotel is required to make their identity known and that of the people accompanying them.

Article 7: Children and extra beds

Free! One child under the age of 3 stays free of charge when using existing bedding.

A child under 2 years old is charged € 15 per night per person for the use of a baby cot.

Extra beds are not available.

The maximum number of cribs in a room is 1.

Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly from the establishment.

Article 8: Pets

Pets are allowed with a supplement of 35 € in the hotel. However animals are not allowed in the apartments.

Guide dogs for the blind are admitted free of charge with the hotel owner's prior agreement.
A pet is the responsibility of the tenant of the room. It is forbidden to leave it unattended in the room.
Any damage, caused voluntarily or involuntarily, must be paid by the tenant of the room.

Article 9: Group

A reservation is considered as a group from 5 reserved rooms. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In the event of cancellation or modification up to 15 days before the date of arrival, the deposit will be refunded (excluding fixed cancellation fees of € 100).

In the event of cancellation or modification up to 15 days before the arrival date, the deposit will no longer be recoverable.

Article 10: Degradation

The client must use the thing rented as a good father.

The rooms made available to our customers are checked, functional and in good condition. Our customers are invited to immediately report any breach to the hotel reception.

In the event of a problem, the client must incur civil liability. In case of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. It is the same for any violation noted after the departure of the customer, the amount of compensation will be charged to the customer's card.

The hotel can demand in case of voluntary or involuntary deterioration of materials, objects, furniture belonging to the hotel the full reimbursement with a penalty and damages from 1000 € to 2000 €.

The hotel may require, in the event of flooding or water damage, voluntary or involuntary, full reimbursement of the damage caused. In case of damage in other rooms, reimbursement of the nights of other customers will be required.
The hotel may require a cleaning fee if the room is left in an unsuitable condition. In case of deterioration of carpet, bedding, box spring, the hotel will require reimbursement of damage with a minimum fee of € 1000 for restoration and not being able to re-let the rooms.

In general, the customer will have to settle the damages caused directly to the hotel. He can call on his insurance (if he wishes to be reimbursed) for any voluntary or involuntary damage that he will cause during his stay. All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night's stay for additional cleaning costs from customers who smoke in their room. If the client wishes to continue smoking inside or outside the indicated areas, he will be asked to leave the hotel.

In the event of non-compliance with the hotel's internal regulations (read the internal regulations), the client will be invited to leave the hotel without being able to demand any refund. The hotel reserves the right to charge the amount of consumption not declared at the start as well as the damage in the room. This amount will be taken from the bank imprint provided upon booking. The hotel will have no obligation to notify the client but can provide an invoice upon request.

Article 11: Complaint

Any complaint about the quality of the services provided must be presented to the hotelier immediately.

Article 12: Mini safe

Identity papers and precious objects (watch, jewelry, means of payment, etc.) must be placed in the mini safe provided for this purpose. For larger items, a safe is available at reception.

Article 13: Forgotten business

Objects left or abandoned, may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his belongings by parcel or mail, that if must be done with tracking and insurance for valuables . The shipment will be made after the customer has paid the shipping costs.

Article 14: Consumer mediation

The Customer is informed by the hotel of the possibility of having recourse, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or to any other alternative method of dispute resolution, under the conditions provided for in Title I of the Book VI of the Consumer Code.

Article 15: Acceptance of the rules and general conditions of sale

The hotel's internal regulations apply to all reservations. Any stay implies acceptance of the special conditions and the internal regulations of the Hotel. Failure to comply with the above provisions results in the immediate termination of the contract.