Article 1: Reservation

It is recommended that anyone wishing to stay at the hotel to book in advance. The reservation will not be confirmed until the hotelier has given his agreement. When making any reservation, the customer must pay a deposit or a credit card number. The hotel contract is deemed to be concluded upon agreement between the parties. The reservations made on our site are effective after the debit of the reservation costs. In the event of rejection, the hotel may cancel this reservation.

The hotel reserves the right to pre-authorize the credit card before the date of arrival

Article 2: payment

The accommodation service is payable no later than the day of departure. For long-term rentals (1 week or more), notes must be paid weekly.
We accept the following bank cards: Visa, Eurocard-Mastercard. It is also possible to pay in cash.

By application of article 2102 of the Civil Code, the customer cannot oppose the retention of his luggage if he refuses to pay.

A valid bank card in the name of the customer will be required as a guarantee. A bank imprint is made as a guarantee. In certain cases, the imprint may however appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the Customer's bank even before the actual debit is effective. In this case, the balance will be automatically re-credited by the bank to the Customer and may possibly appear as a refund.
The room rate is established per day. Failure to pay will result in the immediate expulsion of the customer subject to legal proceedings for the settlement of his due. In the event of a dispute, jurisdiction will be attributed to the President of the Civil Court of DAX.

In the event that you cannot provide us with a valid bank card, we will be forced to refuse your request for room rental.


Article 3: Tourist tax

The tourist tax is never included in the price of the reservation. It is in force in the municipality and payable locally. Amount in force in 2020: 1.10 € per person and per night.

Article 4: Cancellation / modification of reservation and commitment

In the event of modification or cancellation of reservation, all customers are required to notify 48 hours or 5 days according to the terms of the reserved rate, before the date of arrival. Failure by the client to notify within the above deadlines, he must pay as if he were staying. Any rental started is due in full.
Delays on arrival or early departures cannot under any circumstances give rise to a refund.

In case of cancellation or modification up to 2 days (48 hours), or 5 days according to the terms of the reserved rate, before the date of arrival, the hotel does not charge any fees (request made by email).

In case of late cancellation or modification (less than 48 hours, or 5 days according to the terms of the reserved rate, before the arrival date), the hotel requires 100% of the total amount of the reservation (request made by email ).

In case of no show, the hotel will charge 100% of the stay and will have the option to re-let the room.
In case of modification during the stay the hotel requires 100% of the stay.

“Non-refundable” reservation: the full amount of the stay is debited at the time of reservation. Non-modifiable, non-cancellable and non-exchangeable.

The hotelier has the possibility to re-let a room without delay under the following conditions:
Cancellation by the customer.
Modification of the reservation by the customer.
No presentation of the client.
Error by the client when booking, on the dates, the quantity of rooms or the type of room.

Article 4bis: Cancellation / modification of a duplicate reservation

In the event of a duplicate reservation following an error by the client, the latter may modify / cancel the reservation made in error within 24 hours (excluding arrival the same day) following the reservation, for a supplement of € 30 linked to the operating costs of 'cancellation, and this only if the reservation was made on our official website: www.relaisdulac.com

Article 5: Access to rooms, departure and arrival

Upon arrival, unless the hotelier agrees, the client cannot demand to occupy the room before 3 p.m. The night rental ends at 11:00 a.m. (until 2:00 p.m. with a supplement of + 30 Euros), regardless of the customer's arrival time. A luggage storage service allows guests to leave their luggage at the hotel reception.
A bank imprint will be requested by the establishment upon arrival.

At the time of his departure, the client must hand over the key to his room as well as the night access badge at the reception. He is forbidden to take any object whatsoever belonging to the hotel: he must warn the hotelier if he notices a mistake and return it, otherwise he will be charged for the object. .

Anyone wishing to stay at the hotel is required to make their identity known and that of the persons accompanying them.

Article 7: Children and extra beds

Free! One child under 3 years old stays free of charge when using existing bedding.

A child under the age of 2 is charged € 15 per night per person for the use of a baby cot.

Extra beds are not available.

The maximum number of cribs in a room is 1.

Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly to the establishment.

Article 8: Pets

Pets are admitted with a supplement of 35 € in the hotel. However, animals are not allowed in the apartments.

Guide dogs for the blind are admitted free of charge with the hotel owner's prior agreement.
A pet is the responsibility of the tenant of the room. It is forbidden to leave it unattended in the room.
Any damage, caused voluntarily or involuntarily, must be paid by the tenant of the room.

Article 9: Group

A reservation is considered as a group from 5 reserved rooms. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In the event of cancellation or modification up to 15 days before the date of arrival, the deposit will be refunded (excluding fixed cancellation fees of € 100).

In the event of cancellation or modification at most 15 days before the date of arrival, the deposit will no longer be recoverable.

Article 10: Degradation

The customer must use the rented property with due care.

The rooms made available to our customers are checked, functional and in good condition. Our customers are invited to report any deficiencies immediately to the hotel reception.

In case of problem, the customer will have to engage his civil liability. In the event of damage, the hotel reserves the right to invoice the customer for the cost of repair or replacement. It is the same for any infringement noted after the departure of the customer, the amount of the compensation will be debited on the customer's card.

The hotel can demand in the event of voluntary or involuntary degradation of materials, objects, furniture belonging to the hotel the full refund with a penalty and damages of 1000 € to 2000 €.

The hotel may require, in the event of flooding or water damage, voluntary or involuntary, full reimbursement of the damage caused. In case of damage in other rooms, reimbursement of the nights of other customers will be required.
The hotel may require a cleaning fee if the room is left in an unsuitable condition. In the event of deterioration of the carpet, bedding, box spring, the hotel will demand reimbursement of the damage with a minimum flat rate of € 1,000 for repair and not to be able to re-let the rooms.

In general, the customer must pay the damage caused directly to the hotel. He can call on his insurance (if he wishes to be reimbursed) for any voluntary or involuntary damage that he will cause during his stay. All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night's stay for additional cleaning costs from a guest who smokes in their room. If the customer wishes to continue to smoke inside or outside the indicated areas, he will be asked to leave the hotel.

In the event of non-compliance with the hotel's internal regulations (read the internal regulations), the client will be invited to leave the hotel without being able to demand any reimbursement. The hotel reserves the right to charge the amount of consumption not declared on departure as well as damage to the room. This amount will be debited from the bank imprint provided on booking. The hotel will have no obligation to notify the client, but can provide an invoice upon request.

Article 11: Complaint

Any complaint about the quality of the services provided must be presented to the hotelier immediately.

Article 12: Mini safe

Identity papers and precious objects (watch, jewelry, means of payment, etc.) must be placed in the mini safe provided for this purpose. For larger items a safe is available at reception.

Article 13: Forgotten business

Items left or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his business by parcel or mail, that if will be done with tracking and insurance for valuables . The shipment will be made after the customer has paid the shipping costs.

Article 14: Consumer mediation

The Customer is informed by the hotel of the possibility of having recourse, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or to any other alternative mode of dispute settlement, under the conditions provided for in Title I of the Book. VI of the Consumer Code.

Article 15: Acceptance of the regulations and general conditions of sale

The hotel's internal regulations apply to all reservations. Any stay implies acceptance of the special conditions and the internal regulations of the Hotel. Failure to comply with the above provisions results in the immediate termination of the contract.