Article 1: Booking

It is recommended to anyone wishing to stay at the hotel to book in advance and obtain the hotelier's consent. On the occasion of any reservation the customer will have to pay a deposit or a credit card number. The hotel contract is deemed to be concluded upon agreement between the parties. Bookings made on our website are effective after the debit of booking fees. In case of rejection the hotel may cancel this reservation.

The hotel reserves the right to pre-authorize credit cards prior to arrival

Article 2: Payment

The housing benefit is payable no later than the day of departure. For long term rentals, notes must be paid weekly.
We accept the following credit cards: Visa, Eurocard-Mastercard. It is also possible to pay by holiday check or cash.

By application of article 2102 of the Civil Code, the customer can not oppose the retention of his luggage if he refuses to pay.

A credit card number will be required as a guarantee.
Room rates are per day. Failure to pay will result in the immediate expulsion of the client subject to legal proceedings for the settlement of his due. In case of dispute, the jurisdiction will be attributed to the judge of the civil court of DAX.

In case you can not provide us with this document, we will be obliged not to accede to your room rental request.

Article 3: Visitor's tax

The tourist tax is never included in the price of the reservation. It is in force in the municipality and payable locally. Amount 2019: 1.10 € per person and per night.

Article 4: Cancellation / modification of reservation and commitment

In case of modification or cancellation of reservation, all customers must notify 48 hours before. Failure by the customer to warn within the above deadlines, he must pay as if he were staying. Any rental started is due in full.
Delays on arrival or early departures can in no case give rise to a refund.

If canceled or modified up to 2 days (48 hours) before the date of arrival, the hotel does not charge a fee (request made by email).

In case of late cancellation or modification (less than 48 hours before the arrival date), the hotel requires 100% of the total amount of the booking (request made by email).

In case of no-show, the hotel requires 100% of the stay and will be able to rebook the room.
In case of change during the stay the hotel requires 100% of the stay.

"Non-refundable" reservation: the full amount of the stay is taken at the time of booking. Not modifiable, non cancellable and non exchangeable.

The hotelier has the possibility of reletting a room without delay under the following conditions:
Cancellation by the customer.
Modification of the reservation by the customer.
No presentation of the client.
Error by the customer when making a reservation, on the dates, the quantity of rooms or the type of room.

Article 4bis: Cancellation / modification of duplicate reservation

In the event of a duplicate booking due to an error on the part of the customer, the latter may modify / cancel the reservation made in error within 24 hours (excluding arrival the same day) following the reservation, subject to a surcharge of 30 € related to the operating costs. cancellation, and this only if the reservation has been made on our official website: www.relaisdulac.com

Article 5: Access to rooms, departure and arrival

On arrival, unless agreed by the hotelier, the client can not demand to occupy the room before 15 hours. The rental by the night stops at 11:00 (until 14:00 with a surcharge of + 30 Euros), regardless of the time of arrival of the customer. A luggage storage service allows guests to leave their luggage at the hotel reception.
A bank account will be requested by the property upon arrival.

At the time of his departure, the customer must return the key of his room as well as the badge of access at night to the reception. He is forbidden to carry any object belonging to the hotel: he must warn the hotelkeeper if he notices a mistake and send it back, otherwise he will be charged .

Anyone wishing to stay at the hotel is obliged to make known his identity and that of the persons who accompany him.

Article 7: Children and extra beds

Free! One child under 3 years stays free of charge when using existing bedding.

One child under 2 years is charged € 15 per night and person in a baby cot.

Extra beds are not available.

The maximum number of children's cots / cribs in a room is 1.

Supplements are not calculated automatically in the total cost of the reservation on the website and must be paid separately directly at the property.

Article 8: Domestic animals

Pets are allowed with a supplement of 35 € in the hotel. On the other hand, pets are not allowed in the apartments.

Guide dogs for the blind are admitted free of charge with prior approval of the hotelier.
A pet is under the responsibility of the tenant of the room. It is forbidden to leave it unattended in the room.
Any damage, caused voluntarily or involuntarily, must be paid by the tenant of the room.

Article 9: Group

A reservation is considered as group from 5 rooms reserved. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In case of cancellation or modification up to 15 days before the date of arrival, the deposit will be refunded (excluding flat-rate cancellation fees of 100 €).

If canceled or modified up to 15 days before the arrival date, the deposit will no longer be recoverable.

Article 10: Degradation

The customer must use the rented thing as a good father.

The rooms available to our guests are verified, functional and in good condition. Our guests are invited to report immediately to the hotel reception any breach.

In case of problem, the customer will have to incur civil liability. In case of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. It is the same for any infraction found after the departure of the customer, the amount of compensation will be charged on the customer's card.

The hotel may require in case of voluntary or involuntary degradation of materials, objects, furniture belonging to the hotel the full refund with a penalty and damages of 1000 € to 2000 €.

The hotel may require in case of flood or water damage, voluntary or involuntary, the full refund of damage caused. In case of damage in other rooms the refund of the nights of other guests will be required.
The hotel may charge a cleaning fee if the room is left in a state that will be deemed unsuitable. In case of deterioration of carpet, bedding, sommier, the hotel will require the refund of the damages with a minimum package of 1000 € for restoration and not being able to relet the rooms.

In general, the customer will have to pay the damages caused directly to the hotel. He can use his insurance (if he wants to be reimbursed) for any voluntary or involuntary damage that he will cause during his stay. All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night for additional cleaning fees to the guest who smokes in his room. If the guest wishes to continue smoking inside or outside the designated areas, he will be asked to leave the hotel.

In case of non respect of the rules of the hotel (read the rules of procedure) the client will be invited to leave the hotel without being able to demand any refund. The hotel reserves the right to charge the amount of the unreported drinks at departure and the damages in the room. This amount will be taken from the bank imprint provided on booking. The hotel will have no obligation to notify the customer but can provide an invoice upon request.

Article 11: Complaint

Any claim on the quality of the services provided must be presented to the hotelier on the spot.

Article 12: Mini safe

The identity papers and precious objects (watch, jewelery, means of payment, etc ...) must be placed in the mini safe provided for this purpose. For larger items a safe is available at the reception.

Article 13: Forgotten Cases

Items left or abandoned, may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his business by parcel or mail, that if it will be mandatory with tracking and insurance for valuables . The shipment will be made after the payment by the customer of shipping costs.

Article 14: Acceptance of the rules and general conditions of sale

The internal rules of the hotel apply to all bookings. Any stay entails acceptance of the special conditions and rules of the Hotel. Failure to comply with the above provisions will result in immediate termination of the contract.