Frequently Asked Questions

I want to book
I booked
The hotel
Our services
Hossegor and its region
Apartments
How to book at the Hotel Le Relais du Lac?
You can book your stay directly online on our website or by email or phone.
Where can I find the best deals at the Hotel Le Relais du Lac?
The Hotel Le Relais du Lac is committed to always offer the best rates on its official website.

Moreover, by booking on our website, you can book your breakfast.

Choosing the live booking means having the assurance of having an answer to your questions!
What are the General Conditions of Sale at the Hotel Le Relais du Lac?
To consult our General Conditions of Sales, click here.

Certain conditions are specific to your reservation, they are accessible at the time of your reservation and included on the confirmation of your reservation.
Why is a credit card requested at the time of booking?
On the occasion of any reservation, the customer must pay a deposit or provide a credit card number, in order to guarantee the reservation of his room during his stay.
Am I charged directly when I give my credit card number or will I pay at the hotel?
On the occasion of any reservation, the customer must pay a deposit or provide a credit card number, in order to guarantee the reservation of your room during your stay.
Le Relais du Lac Hotel reserves the right to pre-authorize credit cards prior to arrival. You will not be charged and will pay your stay at the hotel, unless otherwise stated in the description of the rate and conditions of sale, no later than the day of departure. For long term rentals, the notes must be paid weekly.

In the case of a non-refundable booking, the full amount of the stay will be charged at the time of booking.
How can I change or cancel a reservation?
To modify or cancel a reservation, we invite you to read the conditions of sale of the fare that you have booked on your booking confirmation because some bookings are modifiable and / or cancellable according to specific conditions.

You have made a reservation directly on our website:

We invite you to contact our reception teams directly by email or by phone for any modification or cancellation request.

You have made your reservation on another site:

Since the booking has been made through a different route than our official website, we invite you to contact the booking center directly for any changes or cancellations.
What are the General Terms and Conditions of the Le Relais du Lac Hotel?
To consult our General Conditions of Sales, click here.

Certain conditions are specific to your reservation, especially for central booking, they are available on the site where you made the reservation.
I did not receive a confirmation at the end of my reservation
You have made a reservation directly on our website:

Check your inbox to see if you have received a reservation confirmation email.
If you have not received an email, we invite you to check your spam / junk mail.
Contact our hotel directly (05 58 43 69 03) to check the status of your reservation and obtain your reservation number.

You have made your reservation on another site:

Since the reservation has been made through other means than our official website, we invite you to contact the booking center directly if you wish to receive a confirmation by email.
I lost my booking number, how can I get it back?
You have made a reservation directly on our website:

Check your inbox to see if you have received a reservation confirmation email. If you have not received an email, we invite you to check your spam / junk mail.

Contact our hotel directly by email or phone to verify the status of your reservation and obtain your reservation number.

You have made your reservation on another site:

Since the booking has been made through a different route than our official website, we invite you to contact the booking center directly if you would like to receive your booking confirmation by email.
I have booked via internet, can I contact Hotel Le Relais du Lac directly to modify or cancel my reservation?
You can contact the hotel directly to modify or cancel a reservation made on our website.

If you have made your reservation on another site, we invite you to contact the booking center directly.

We encourage you to consult the conditions of sale of your reservation because some are modifiable and / or cancelable according to particular conditions.
Until when can I cancel my reservation on the Internet?
You have made a reservation directly on our website:

For the maximum cancellation time of a booking, please refer to the conditions on your confirmation of booking. The cancellation policy may vary according to the booked rate.

Attention, in case of late cancellation (less than 48h in advance), the hotel requires 100% of the amount of the first night (request made by email).

You have made your reservation on another site:

Since the booking has been made through other means than our official website, we invite you to contact the booking office directly if you wish to know your cancellation policy.
How can I be sure that my reservation has been taken into account?
You have made a reservation directly on our website and you have not received a confirmation email or reservation number:

We invite you to contact the hotel to validate the consideration of your reservation.

You have made a reservation directly on our website and you have an 8-letter booking number:

We invite you to go to your "Personal Space", with your booking number and your PIN (available on your booking confirmation) to access your booking.

You have made your reservation on another site:

Since the reservation has been made through a different route than our official website, we invite you to contact the booking center directly to find out the status of your booking.
I had an error message during my reservation: what should I do?
We invite you to contact us by email or telephone.
I have to cancel my reservation at the Hotel Le Relais du Lac, can I be refunded?
We invite you to consult the conditions of sale associated with your rate in your email confirmation of booking, to know the terms of refund.

You have made a reservation directly on our website:

If you are unable to attend, you can cancel / change your reservation without fees, if the conditions of sale of your tariff allow it and up to two days before the date of arrival (request made by email).
In case of late cancellation or modification (request made by email), the hotel requires 100% of the amount of the first night.

Please note that some rates do not allow cancellation, exchange or modification of the reservation. The total amount of the reservation will be charged at the time of booking.

You have made your reservation on another site:

Since the reservation has been made through other means than our official website, we invite you to contact the booking office directly for refund terms.
I have to change my reservation during my stay, can I be reimbursed for the end of my stay?
In case of absence or modification during the stay, the hotel requires 100% of the amount of the stay.
I did not show up after my reservation, will fees be applied to my credit card?
In case of no-show, the hotel requires 100% of the amount of the stay and will be able to re-rent the room.
I have been charged several times for the same reservation: what should I do?
We invite you to contact our hotel by email or by telephone who will carry out all necessary investigations.
I was not refunded following the cancellation of my reservation?
We invite you to consult your booking confirmation.

Certain reservations are indeed modifiable and / or cancellable according to particular conditions, others are non cancellable and non modifiable.

In the event that the cancellation of your reservation has been accepted, there may be a delay between the time of your refund and the cancellation.
From what time can I take possession of my room?
The Hotel Le Relais du Lac offers an arrival from 14h.
Nevertheless, if you want to enjoy your room earlier, we offer "early check-in" extra on our official website or on request by email or phone.
Simply select this service before confirming your reservation.

This service is paid and subject to the hotel's price conditions.
Until what time can I take possession of my room?
The reception of the Hotel Le Relais du Lac is open from 8h to 20h30. If you plan to arrive outside these hours, thank you to inform our Reception teams who will communicate you the code.

Nevertheless, we recommend that you notify our teams in Reception of your late arrival to avoid any misunderstanding that would suggest a no show.
Is it possible to keep your room longer on the day of departure?
The Hotel Le Relais du Lac offers a departure until 11am. However, if you wish to enjoy your room longer, we offer "late check-out" extra on our official website or on request by email or phone.

Simply select this service before confirming your reservation.

This service is paid and subject to the hotel's price conditions.
Until what time does the hotel keep my room?
The hotelier has the possibility of reletting a room without delay under the following conditions:

cancellation by the client
modification of the reservation by the client
no presentation of the client
error by the customer when booking (dates, quantity of rooms, types of rooms)
How to book activities during my stay?
In order to facilitate the stay of its customers, the Hotel Le Relais du Lac offers the reservation of certain activities directly at the Reception.

We invite you to contact our teams directly by email or phone to find out more.
Nevertheless, if you want to enjoy your room earlier, we offer "early check-in" extra on our official website or on request by email or phone.
Simply select this service before confirming your reservation.

This service is paid and subject to the hotel's price conditions.
Until what time can I take possession of my room?
The reception of the Hotel Le Relais du Lac is open from 8h to 20h30. If you plan to arrive outside these hours, thank you to inform our Reception teams who will communicate you the code.

Nevertheless, we recommend that you notify our teams in Reception of your late arrival to avoid any misunderstanding that would suggest a no show.
Is it possible to keep your room longer on the day of departure?
The Hotel Le Relais du Lac offers a departure until 11am. However, if you wish to enjoy your room longer, we offer "late check-out" extra on our official website or on request by email or phone.

Simply select this service before confirming your reservation.

This service is paid and subject to the hotel's price conditions.
Until what time does the hotel keep my room?
The hotelier has the possibility of reletting a room without delay under the following conditions:

cancellation by the client
modification of the reservation by the client
no presentation of the client
error by the customer when booking (dates, quantity of rooms, types of rooms)
How to book activities during my stay?
In order to facilitate the stay of its customers, the Hotel Le Relais du Lac offers the reservation of certain activities directly at the Reception.

We invite you to contact our teams directly by email or phone to find out more.
What are the opening hours of the Hotel Le Relais du Lac?
The Hotel Le Relais du Lac welcomes you 24 hours a day, from Monday to Sunday.
What languages are spoken at the Hotel Le Relais du Lac?
Le Relais du Lac Hotel welcomes you in French, English and Spanish.
How many rooms does the Hotel Le Relais du Lac have?
The Hotel Le Relais du Lac offers 28 Standard, Premium, Superior and Suite rooms, all decorated in a modern style with a flat-screen TV, en-suite shower room (with hairdryer) and Wi-Fi.

5 apartments, totally independent, but still enjoying all the benefits of the Hotel are also available.
How many people can occupy a Standard, Premium, Superior and Suite room?
Standard Rooms sleep between 2 (Standard Double Room) and 3 (Standard Triple Room). These rooms, on the first floor of the Hotel, overlook the back of the Hotel and do not have a lake view.

Premium and Superior rooms can accommodate between 2 (Premium Lake View Double Room, Superior Lake View Double Room) and 3 persons (Superior Lake View Triple Room). These rooms, located on the ground floor and on the first floor of the Hotel, overlook the lake of Hossegor.

The Lake View Suites can sleep up to 4 people, making them perfect rooms for a couple with two children or four friends. These rooms overlook Lake Hossegor.
Does the Hotel Le Relais du Lac provide cots?
Yes, the hotel offers baby cots, available at extra charge (15 euros per night) up to 1 baby bed per room.

Nevertheless, as these are limited in number, we invite you to contact the Reception to reserve yours.

Children under 3 years old can also stay for free using the bedding available in the room.
Does the Hotel Le Relais du Lac provide extra beds?
No, the Hotel Le Relais du Lac does not have any extra beds.
Do rooms have safes?
Yes, all rooms at the Hotel Le Relais du Lac have a safe.
Is the Hotel Le Relais du Lac a smoking establishment?
No, the Hotel Le Relais du Lac is completely non-smoking and there are no smoking rooms.

In accordance with the decree n ° 2006-1386 of November 15, 2006 setting the conditions of application of the prohibition of smoking in places assigned to collective use, smoking in the hotel exposes you to an additional billing of € 90 and / or lawsuits.
Does the Hotel Le Relais du Lac have connecting rooms?
Yes, the Hotel Le Relais du Lac has 2 interconnecting rooms.

Their number is limited, we recommend that you make the request at the time of your reservation.
How are the shower / bath rooms equipped?
As a 2-star hotel, the Hotel Le Relais du Lac offers its guests in the shower / bath rooms a hairdryer, towels and toiletries (shower gel and shampoo).
Are the rooms equipped with private shower / bath rooms?
All the rooms of the Hotel Le Relais du Lac have their own shower room / bath, adjoining the room.
Does the Hotel Le Relais du Lac offer Internet access? Is it free?
Wi-Fi access is available in all rooms and public areas of the hotel. Wifi access is free.
Is the Hotel Le Relais du Lac air-conditioned?
The hotel is equipped with a reversible heat pump, for a room temperature, summer and winter, always at your convenience.
What services are offered at the Hotel Le Relais du Lac?
You will find this information in the "Services" tab of the official website of the hotel.
Does the hotel have parking?
Yes, the Hotel Le Relais du Lac has parking.
Is breakfast included in my reservation?
With the exception of some rates (Breakfast included 1 person, Breakfast included 2 persons), breakfast is not included in the bookings.

You can also book your breakfast on our official website when you choose your room or after the reservation, by filling out the pre-stay questionnaire that we send you.
At what time is breakfast served?
At the Hotel Le Relais du Lac, breakfast is served between 8am and 10.30am.
Can I leave my luggage at the hotel after returning my room?
After paying the bill for your room, you can leave your luggage at the hotel reception.

Attention, the reception declines all responsibilities in the event of theft or deterioration of the luggage.
Do you accept animals?
Pets are allowed at the Hotel Le Relais du Lac at a surcharge.
Can I return at any time of the night? Is there a night watchman?
The reception of the Hotel Le Relais du Lac is open from 8h to 20h30. Outside these hours, the access is done freely on information of a digicode.
Does the Hotel Le Relais du Lac offer rooms all year long?
Our hotel is open almost all year.

We invite you to contact our teams directly by email or phone to find out more.
Do you have a loyalty rate?
Yes, the Hotel Le Relais du Lac offers preferential rates to thank its loyal customers. To benefit, please contact us by phone.
How to reach the Hotel Le Relais du Lac?
You will find this information in the "Location" tab of the official website of the hotel.
What to do in the vicinity of the Hotel Le Relais du Lac?
You will find this information in the "Activities" tab of the official website of the hotel.
I travel for business, does the hotel have a seminar room or workspace?
The Hotel Le Relais du Lac has a seminar room on request and each room has a desk area.
What is the nearest train station?
The nearest railway stations are Labenne, Bénesse-Maremne and Saint-Vincent-de-Tyrosse stations, about ten kilometers from the hotel.

In the absence of a car, you can also reach the Hotel by bus from Dax station.
What is the nearest airport?
The airport of Biarritz-Basque Country is the nearest airport, 40km from the Hotel Le Relais du Lac.
Are there restaurants to recommend nearby?
Many restaurants are located near the Hotel Le Relais du Lac, our reception teams will be happy to inform you.

Hotel Le Relais du Lac offers its hotel guests a special step-by-step package (Offer valid from Monday to Friday, from November to the end of May) in partnership with Tétrade, one of the best restaurants in the Landes.
How many apartments does the Hotel Le Relais du Lac have?
The Hotel Le Relais du Lac has 5 apartments, 4 of which are completely independent and 1 of which access is through the Hotel.
How many people can occupy the apartments?
The apartments at the Hotel Le Relais du Lac can accommodate between 2 and 5 people.

Apartment A1 (Mezzanine Suite): 2 people.

Apartment A2: 5 people.

Apartment A3: 5 people.

Apartment A4: 4 people.

Apartment A5: 4 people.
How are the apartments equipped?
All apartments have a living room and one or more bathroom (s) private (s) and an equipped kitchen.

Apartment A1 (Mezzanine Suite): Upstairs apartment overlooking the lake, ideal for two people.

Apartment A2: Upstairs, modern apartment of 50m2 with a balcony overlooking the marine lake, 2 bedrooms with double beds including a mezzanine, a single bed, 2 bathrooms and a real equipped kitchen.

Apartment A3: Upstairs, apartment with panoramic lake view: 1 balcony with lake view, 1 double bedroom, 1 bedroom with 1 double bed in mezzanine and 1 single bed, 1 bathroom, 1 fully equipped kitchen

Apartment A4: On the ground floor, apartment of 55m2 with panoramic views of the marine lake, feet in the water consisting of: 1 outdoor terrace at the water's edge with outdoor table, outdoor lounge and deckchairs ( barbecues not allowed), 2 bedrooms, one with panoramic view, 1 living room, 1 kitchen with oven and dishwasher, 1 shower room with walk-in shower.

Apartment A5: On the ground floor, apartment of 70m2 with panoramic views of the marine lake, feet in the water consists of an outdoor terrace at the water's edge with outdoor table, outdoor lounge and deckchairs (barbecues not allowed), 2 double bedrooms, 1 living room, 1 kitchen with oven and dishwasher, 1 shower room with walk-in shower.
What additional costs does the booking of an apartment include?
In addition to the booking fee, a deposit of 300 euros; and a cleaning fee of 30 euros will be required. The disposal of garbage cans and dishes are not included in the cleaning fee.
Are pets allowed in the apartments?
No, pets are not allowed in the Relais du Lac apartments.
Are the apartments air-conditioned?
No, the apartments are not air-conditioned.
Do I have access to the Hotel when I am in an apartment?
Yes, guests of the apartments have access to the wellness area (sauna / steam room) and to the breakfast area (breakfast for a fee).
What is the payment in the apartments?
You will find the complete information in the "Rules of Procedure" section of this site.

To note that:

A deposit of 300 euros; and a cleaning fee of 30 euros; will be required at the time of booking.

The disposal of garbage cans and dishes are not included in the cleaning fee.

Barbecues are forbidden on the terraces of the apartments.

Pets are not allowed in the apartments.

It is forbidden to smoke in the apartments.
Contact Us
You have not found the answer to your question ?
Our reception teams are at your disposal.
resa@relaisdulac.com+ 33 (0)5 58 43 69 03